Frequently Asked Questions
Everything you need to know about your favorite Brazilian flip-flops.
How do I find the right size for my Havaianas?
Our flip-flops are listed in Brazilian sizing. We recommend checking our detailed Size Guide located on each product page, which provides measurements in centimeters and conversions for US, EU, and UK sizes to ensure a perfect fit.
What is the shipping timeframe for my order?
Standard shipping typically takes 3 to 7 business days depending on your location. Once your order is dispatched from our warehouse, you will receive a tracking number via email to follow your package's journey.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. If you need to exchange a size or return a product, please visit our returns portal to generate a prepaid shipping label.
Are Havaianas flip-flops durable?
Yes, Havaianas are made from a secret high-quality rubber formula that is heat-resistant, non-slip, and water-resistant. They are designed to maintain their shape and comfort even after years of use.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How should I clean my Havaianas?
To keep your Havaianas looking new, hand wash them with mild soap and water using a soft brush. Avoid using bleach and let them air dry in a cool place away from direct sunlight.